Terms of Service

By using the DMARJET platform, you declare that you have read, understood and accepted these Terms of Service and our Privacy Policy. These terms constitute a legally binding agreement between you and DMARJET.

DMARJET provides online grocery delivery service in the İskele (Trikomo) region of North Cyprus. Through our platform, you can order food, beverages and household items and have them delivered to your address.

• •Access to product catalog and ordering
• •Real-time order tracking
• •Secure payment options
• •Customer support services
• •Access to promotions and campaigns

To use our service, you must meet certain requirements:

• •You must be at least 18 years old
• •You must have legal capacity to enter into contracts
• •You must provide accurate and up-to-date information
• •You must be located within our service area (İskele/Trikomo)
• •You must comply with legal age restrictions for alcohol and tobacco products

Ordering and payment processes are subject to the following rules:

• •All prices are displayed in local currency (TRY/EUR)
• •Payment can be made in cash or credit card upon delivery
• •Minimum order amount may apply
• •Delivery fees vary according to order amount
• •Prices may change without prior notice
• •Order confirmation means acceptance of the contract
• •Products may be changed or cancelled depending on stock availability
• •All payment transactions are protected with 128-bit SSL encryption
• •Your credit card information is processed through secure payment systems

Fast and reliable delivery service - your orders delivered to your door within 1 day:

• •Delivery Time: Delivery within 1 day after order confirmation
• •Express Delivery: Typically 15-30 minutes under normal conditions
• •Service Hours: Every day 08:00 - 22:00
• •Delivery Area: Yeniboğaziçi and surrounding areas
• •Address Accuracy: Accurate and detailed address information required for timely delivery
• •Availability: You must be present at the specified address during delivery
• •Weather Conditions: Extreme weather may affect delivery time, customers will be informed
• •Contact: Valid phone number required for communication during delivery
• •Order Tracking: Track your order status in real-time through your account

Customer satisfaction is our priority. We offer comprehensive warranty and return rights for our products and services:

• •Product Warranty: All our products are covered by manufacturer's warranty. Warranty period varies by product
• •Quality Guarantee: You have the right to check product quality during delivery
• •Order Cancellation: Free cancellation before order preparation begins
• •Wrong Product: Immediate replacement or full refund for incorrect product delivery
• •Damaged/Defective Product: Full refund guarantee for damaged or defective products during delivery or within 24 hours
• •Return Process: Your return requests are quickly evaluated and approved by our customer service
• •Credit Card Refund: Refund amount will be credited to your card within 3-5 business days for credit card payments
• •Cash Refund: For cash payments, refund amount will be added as credit to your account for next order or refunded in cash
• •Food Products: Returns for food products are only valid in case of incorrect delivery or defective product due to hygiene and health reasons
• •Return Notification: You can submit return requests via +90 (533) 844 45 25 or info@dmarjet.com
• •Customer Rights: Your legal rights under consumer protection law are reserved

As a platform user, you have the following responsibilities:

• •Ensure the security of your account information
• •Provide accurate and up-to-date information
• •Be respectful to delivery personnel
• •Make payment on time
• •Comply with platform rules
• •Not engage in illegal activities
• •Respect the rights of other users

The following activities are strictly prohibited and may result in account closure:

• •Providing false or misleading information
• •Using someone else's account
• •Abusing or manipulating the platform
• •Using automated systems or bots
• •Copyright infringement
• •Spreading malware or viruses
• •Harassing other users
• •Payment fraud

All content, logos, designs and software on the platform are the property of DMARJET:

• •Platform content is protected by copyright
• •Unauthorized copying, distribution or modification is prohibited
• •Written permission is required for commercial use
• •DMARJET brand is a registered trademark
• •Limited license is granted for user content

DMARJET's liability is limited as follows:

• •We are not responsible for service interruptions or errors
• •We are not responsible for issues arising from third-party services
• •We are not responsible for indirect, incidental or consequential damages
• •Liability is limited to the order amount
• •No liability is accepted in force majeure situations
• •We are not responsible for problems arising from user errors

In case of any dispute, the following process applies:

• •Customer service must be contacted first
• •Complaints are evaluated within 48 hours
• •Mediation is recommended for unresolved situations
• •Legal processes are subject to North Cyprus laws
• •Competent courts are the courts of İskele region

DMARJET reserves the right to modify these terms:

• •Terms may be updated without prior notice
• •Notification will be sent for significant changes
• •Updates take effect immediately upon publication
• •Continuing to use the service means accepting the changes
• •It is recommended to check the current terms regularly

You can contact us for questions about these terms:

• •Company: DÖVEÇ D-MAR MARKET LIMITED
• •Branch: Yeniboğaziçi
• •Email: info@dmarjet.com
• •Phone: +90 (533) 844 45 25
• •Address: Dr. Fazıl Küçük Cad. Yeniboğaziçi Dış Kapı No: 25/1, Yeniboğaziçi Municipality / Famagusta
• •Tax Office: Ş.b. Famagusta
• •Working Hours: 08:00 - 22:00 (Every day)
• •Customer service response time: 24 hours